Install Failure on IX Web Hosting

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jonw

Posts: 11

Joined: Fri Feb 26, 2010 4:11 pm

Post Fri Feb 26, 2010 4:24 pm

Install Failure on IX Web Hosting

I use IX web hosting.
Install went fine until step 4. Step 4 completed and showed the "LOG AND TOAST" screen with reminder for login page.
Selecting the link will return Error 500: Internal Server Error
I can create and edit .htaccess files with no problems.
php.ini file created in cgi-bin folder as required by web server.

I'm not sure what I should be looking for in the .htaccess file in order to make this work. I tried the solutions listed for Godaddy and Hostgator, but site will not load.

What needs to be in place (i.e. server settings, file permissions, etc.) to make this work?

Thank you.
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seotoaster

Site Admin

Posts: 105

Joined: Thu Nov 12, 2009 1:43 pm

Post Sat Feb 27, 2010 10:43 am

Re: Install Failure on IX Web Hosting

Hello Hello.
We recently fixed the following problems that would create errors 500
1) Some folders permissions were set as 777. We set those folders as 755 by default to fix it.
2) When installing on a sub domain, the htaccess would still redirect on www.subdomain.yourdomain.com. We fixed it to read subdomain.yourdomain.com and it works now.

Let us know if it is helping.
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jonw

Posts: 11

Joined: Fri Feb 26, 2010 4:11 pm

Post Tue Mar 02, 2010 3:26 am

Re: Install Failure on IX Web Hosting

Thank you for your response. I attempted re-install with the new build, but still returns error 500.

.htaccess file contents:

RewriteEngine on

#canonicalization !do not remove
#{%canonic_rules%}
#end canonicalization

RewriteRule ^(.*)$ public/$1 [QSA,L]
Options -Indexes
#php_flag magic_quotes_gpc off
#php_value magic_quotes_gpc 0
#php_value memory_limit 128M
#<FilesMatch "\.(ico|pdf|flv|jpg|jpeg|png|gif|js|css|swf|php)$">
#Header set Cache-Control "public"
#Header set Expires "Thu, 15 Apr 2050 20:00:00 GMT"
#SetOutputFilter DEFLATE
#</FilesMatch>
Last edited by jonw on Wed Mar 03, 2010 2:23 am, edited 1 time in total.
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seotoaster

Site Admin

Posts: 105

Joined: Thu Nov 12, 2009 1:43 pm

Post Tue Mar 02, 2010 11:10 am

Re: Install Failure on IX Web Hosting

Hello.
There are 2 htaccesses.
One in the root of the instrall /, and one in the /public
Certainly make sure both of them are 666.
Also please make sure you are running php5 and mysql5 and you actually can run apache modrewrite
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jonw

Posts: 11

Joined: Fri Feb 26, 2010 4:11 pm

Post Wed Mar 03, 2010 3:13 am

Re: Install Failure on IX Web Hosting

I contacted my hosting provider to verify mod_rewrite is enabled.
They replied:
Mod_rewrite is already enabled on your account and you are able to use rewrite rules with .htaccess file

I CHMOD both of the .htaccess files to 777 and still returns error 500.
MySQL version is 5.0.41 and PHP is version 5.2.6
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seotoaster

Site Admin

Posts: 105

Joined: Thu Nov 12, 2009 1:43 pm

Post Wed Mar 03, 2010 10:39 am

Re: Install Failure on IX Web Hosting

.htaccess should be 666, no need for 777.
I have no visibility on your account, so it is difficult to see what is wrong.
We do have an installation service mif you want us to do it for you.
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jonw

Posts: 11

Joined: Fri Feb 26, 2010 4:11 pm

Post Wed Mar 03, 2010 12:51 pm

Re: Install Failure on IX Web Hosting

The install seems to complete just fine. It just won't load pages, only returns the error 500.
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jonw

Posts: 11

Joined: Fri Feb 26, 2010 4:11 pm

Post Fri Mar 05, 2010 2:51 am

Re: Install Failure on IX Web Hosting

php runs in CGI mode with my web host. Is there anything that needs changed because of that?
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seotoaster

Site Admin

Posts: 105

Joined: Thu Nov 12, 2009 1:43 pm

Post Sat Mar 06, 2010 10:18 pm

Re: Install Failure on IX Web Hosting

We will be releasing a package that contains only one .htaccess this coming week.
Please check the updates.
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jonw

Posts: 11

Joined: Fri Feb 26, 2010 4:11 pm

Post Thu Mar 11, 2010 3:01 am

Re: Install Failure on IX Web Hosting

Thank you for your reply and all your help. I will watch for the new build.

Thanks.
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